Paquetería
Urbano's core parcel service for online orders and business consignments. The timeline runs from the order being created, through the Lima hub, the line haul to your city and the delivery run, to the handover scan with the signature line.
Track91
Track Urbano Shipments
Urbano Tracking
Enter your Urbano tracking number for live shipment status, real-time updates and delivery progress.
Urbano tracking
Enter your tracking number
Get live shipment status and real-time tracking updates.
How to Track Your Urbano Shipment
Three quick steps - free, no login required.
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1
Find your guía number
Check the SMS, email, or order page from your seller or courier. Urbano formats accepted here include A G and eight digits, e.g. G12345678; the barcode WYB and nine digits, e.g. WYB123456789; or an 8-digit Código Rastreo, e.g. 12345678.
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2
Enter it above
Type or paste the guía number into the search box at the top of this page and hit track.
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3
Get live shipment status
Track real-time shipment updates, recorded events and delivery estimates supplied by the carrier. Check the event timestamps; results may be cached between updates.
Urbano Tracking
Urbano is a Latin American courier built around e-commerce and business parcels, running national networks in Peru and Ecuador under one brand. From its hub in Lima it carries parcels by road and by air to stations across the country, then delivers them to the door or holds them at an Urbano point for the recipient to collect.
Every movement Urbano files — the order being created, the hub taking the parcel in, each line haul, the arrival at your city, every delivery run and the final handover — is published against your guía. Track91 reads Urbano's own tracking lookup, so the timeline you see is the carrier's record, with its Spanish wording kept exactly as Urbano wrote it.
Urbano Services
What Urbano carries, and how each service reads on your tracking timeline.
E-commerce fulfilment
Shipments booked by a marketplace or a shop on the sender's behalf. These usually open with a pickup request rather than a counter drop-off, so the first line on the timeline is the order being registered before Urbano physically holds the parcel.
Urbano points
Collection at a branch or partner counter instead of at an address. Urbano marks the parcel as ready to collect once it arrives, and Track91 keeps a branch collection distinct from a delivery at your door rather than reporting both as delivered.
Road and air line haul
A dispatch scan names the station the parcel is heading for and whether it travels terrestre, by road, or aéreo, by air. Track91 reads that into the next leg of the journey, so the route shows which city comes next and how the parcel gets there.
Regional and rural delivery
Urbano publishes the district it is delivering to alongside the destination station, so a rural address shows both the city its station serves and the town itself. Those destinations normally add days after the parcel arrives at the station.
Two national networks
Urbano operates in Peru and in Ecuador. Each scan is filed at a station rather than against a country, so Track91 resolves the city, the country and the local clock from that station and leaves them blank where the station is one it cannot place.
Urbano Tracking Number Format
Urbano's tracker answers on three of its own references, and on none of a merchant's.
Guía
G12345678
The letter G and eight digits. This is the reference Urbano's own e-tracking page has taken for years, and the one printed at the top of the label.
Guía barcode
WYB123456789
Three letters and nine digits, printed under the barcode on the label. Urbano's tracker resolves it to the same shipment as the guía itself.
Código Rastreo
12345678
Eight bare digits, the code Urbano's tracking page shows for the shipment. Eight digits on their own say nothing about the carrier, so Track91 never guesses Urbano from this shape alone — enter it on the Urbano page to be sure.
What will not work
A shop order number, an invoice number or a payment reference returns nothing, even when the tracker accepts the shape. Urbano's tracker also takes some merchants' own order codes, but those belong to the shop, not to Urbano.
Urbano Delivery Times
Within Lima
One to two working days from the hub taking the parcel in. There is no line haul, so the timeline usually goes straight from the hub scan to a delivery run.
Lima to a regional city
Two to six working days. The dispatch scan says whether the leg is by road or by air, which is the single biggest factor in how long the middle of the journey takes.
Rural and jungle districts
Add further days after the arrival scan at the destination station. Urbano publishes an estimated date on most shipments while they are still moving; Track91 shows it as an expected entry and drops it once the parcel is delivered or returned.
Failed visits
A visit that does not deliver normally adds one working day, and Urbano numbers the attempts. Repeated failures end in the parcel going back to the sender, which the timeline shows as a return rather than as another attempt.
Urbano Tracking Statuses
Urbano writes its statuses in Spanish. These are the ones you will see most often.
- PEDIDO CREADO
- The order was booked, usually by the shop. Urbano does not hold the parcel yet.
- RECIBIMOS EN ORIGEN
- The origin hub took the parcel in. Urbano's own progress rail words this step Admitido en Hub.
- Entró a Pre-Embarque
- Sorted and staged at the hub for the line haul it names.
- DESPACHAMOS A SU CIUDAD
- Left the hub for your city, by road or by air as the scan says.
- LLEGO A LA CIUDAD DESTINO
- Reached the destination station, the last facility before your address.
- SALIO A ENTREGARSE
- Out with a courier for delivery. Urbano's rail words the same step Salida a Ruta.
- INTENTAMOS ENTREGARTE
- A visit that did not deliver. The reason, such as Dirección Incorrecta, appears as the remark on that scan.
- Listo para recoger
- Waiting at an Urbano point for you to collect it. This is not a delivery yet.
- ENTREGAMOS TU PEDIDO
- Handed over. Entrega A Titular under it means the addressee signed for it themselves; a collection at a counter is shown as a branch pickup instead.
- Devuelto
- The parcel is going back to the sender, normally after repeated failed visits or an address Urbano could not resolve.
Sources for this guide
Written by the Track91 team from Urbano's published information; some details are still being verified. Track91 is independent of Urbano. Report a correction.
General tracking guides
Urbano Support
Frequently Asked Questions
Help with Urbano tracking, delays and deliveries. Select a question to read the answer.
How do I track my Urbano shipment?
Paste the guía number from your Urbano label, dispatch email or shop order confirmation into the tracking field on Track91. Urbano answers on the guía, on the barcode printed under it and on the eight-digit Código Rastreo its own page shows, so any of the three works. The newest scan appears first, with the dated history below it.
What is the Urbano tracking number format?
Urbano issues a guía written as the letter G and eight digits, for example G12345678. The barcode printed under it is three letters and nine digits, for example WYB123456789. Its tracking page also shows an eight-digit Código Rastreo such as 12345678. Copy every character, keeping any leading zeros.
How long does Urbano take to deliver in Peru?
Parcels inside Lima are usually delivered in one or two working days. A parcel that travels from the Lima hub to a regional city normally takes two to six working days, depending on whether it goes by road or by air. Rural districts and jungle destinations add further days beyond the station arrival.
Why is my Urbano tracking not updating?
Each line on the timeline needs a new scan filed against the guía. A merchant can create the order days before Urbano collects it, and a long road leg between the Lima hub and a regional station can pass with no scan in between. Compare the last scan with the estimated date before raising an enquiry.
What does DESPACHAMOS A SU CIUDAD mean on Urbano tracking?
The parcel left the origin hub on the leg to the destination city. Urbano names the destination station and whether the leg is by road or by air in the scan, so the timeline shows where the parcel is heading next. An arrival scan at that city follows, then a delivery run.
What does INTENTAMOS ENTREGARTE mean on Urbano tracking?
A courier visited the address and could not hand the parcel over. Urbano writes the reason on a second line, such as an incorrect address or nobody present, and Track91 shows it as the remark on that scan. Urbano normally tries again on the next working day without any action from you.
Can I track an Urbano parcel without a guía number?
No. Urbano answers only on one of its own references, so a shop order number, an invoice number or a payment reference returns nothing. Ask the merchant that shipped your order for the guía or its barcode. Once you have it, no account or login is needed to see the history.
Does Urbano deliver to a branch instead of my address?
Yes. Some shipments are routed to an Urbano point for collection rather than to a door, and Urbano labels those as ready to collect once they arrive. Track91 shows a branch collection as a distinct status from a delivery at your address, so you can tell which one your parcel is waiting for.
My Urbano parcel is stuck or delayed — what should I do?
Check the last scan and its station first. A parcel sitting at an origin hub is awaiting a line haul, while one that has arrived at the destination station is waiting for a delivery run. If a week has passed with no new scan, contact the merchant that shipped it, since Urbano answers the sender first.
Does Urbano track parcels in Ecuador as well as Peru?
Urbano runs national networks in both countries under one brand. Track91 reads the Peruvian lookup, and resolves each scan to the city and country of the station that made it rather than assuming one country, so a shipment handled across the two networks reads correctly on the timeline.
Is Track91 affiliated with Urbano?
No. Track91 is an independent parcel tracking service and has no affiliation with Urbano. We read the carrier's own published tracking lookup and present the result, so the scans you see are Urbano's own record. For claims, refunds or redelivery you need to contact Urbano or the merchant.