Cross-Border Shipping
End-to-end parcel movement from the merchant warehouse through origin processing, international air transit, and handoff to a vetted last-mile carrier in the destination country.
Track91
Track Passport Global Shipments
Passport Global Tracking
Enter your Passport Global tracking number for live shipment status, real-time updates and delivery progress.
Passport Global tracking
Enter your tracking number
Get live shipment status and real-time tracking updates.
How to Track Your Passport Global Shipment
Three quick steps - free, no login required.
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1
Find your tracking number
Check the SMS, email, or order page from your seller or courier. Passport Global formats accepted here include PG prefix + digits + 2-letter country code, e.g. PG12345678901AU.
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2
Enter it above
Type or paste the tracking number into the search box at the top of this page and hit track.
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3
Get live shipment status
Track real-time shipment updates, recorded events and delivery estimates supplied by the carrier. Check the event timestamps; results may be cached between updates.
Cross-Border Shipping to 200+ Countries
Passport Global: International E-Commerce Delivery
Passport Global powers international shipping for direct-to-consumer brands, moving parcels from US origin facilities through customs clearance to in-country partner carriers in more than 200 countries. Shipments can involve an origin facility, international transport, customs and a destination delivery partner. Check the merchant's tax arrangement and the reference supplied for your booking; duty prepayment and full scan visibility should not be assumed for every order. Passport combines cross-border shipping with compliance, localisation and inventory services for eCommerce brands. Its site distinguishes merchant tools from a help center for merchants and package recipients and publishes country-specific disruption notices. Tax arrangements and delivery terms should be checked for the merchant's booked product rather than assuming that every Passport shipment is duty paid. Passport Global official guidance.
Passport Global Core Services
Passport combines cross-border logistics, compliance, and localized delivery into one managed service for online stores.
Duties & Customs Compliance
Delivered Duty Paid checkout with accurate landed-cost calculation, so parcels clear destination customs without surprise fees for the recipient.
Branded Door-to-Door Tracking
Real-time tracking pages in the merchant's own branding, covering every leg from order receipt and export preparation to customs clearance and final delivery.
In-Country Partner Network
A diversified network of domestic carriers performs final delivery in each destination market, with the partner name and local tracking reference published on the tracking page.
Passport Global Tracking Number Format
How to recognise a Passport Global tracking number and where to find it.
PG + digits + destination country code
e.g. PG12345678901AU
Passport Global tracking numbers begin with the letters PG, followed by a numeric shipment identifier, and end with the 2-letter code of the destination country (AU for Australia, GB for the United Kingdom, DE for Germany, and so on). Your number is included in the shipping confirmation email from the online store you ordered from.
Expected Delivery Timelines
Typical door-to-door transit times after the parcel leaves the US origin facility.
Major Markets (UK, EU, AU, CA)
Check the merchant estimate for the selected country and shipping product, including customs and destination-carrier handling.
Rest of World
Confirm the route estimate with the merchant. Flight availability, destination clearance and remote-area delivery can affect the timing.
Passport Global Status Glossary
What the most common tracking updates actually mean.
Order Received
The store has shared your order with Passport, but the parcel has not reached the origin facility yet. The delivery estimate appears after the first Passport scan.
Preparing for Export
Passport has the parcel at its origin processing center and is consolidating it for the international flight. The duration depends on the export booking and consolidation schedule.
In Transit / Landed
The parcel is on its way by air, has landed in the destination country, and has been collected from the airline for customs presentation.
Customs & Last Mile
Destination customs inspects and releases the parcel then it is sorted for delivery with the in-country partner carrier, whose name and local tracking reference appear on the tracking page.
Sources for this guide
Written by the Track91 team from Passport Global's published information; some details are still being verified. Last reviewed . Track91 is independent of Passport Global. Report a correction.
General tracking guides
Passport Global Support
Frequently Asked Questions
Help with Passport Global tracking, delays and deliveries. Select a question to read the answer.
What does a Passport Global tracking number look like?
Passport Global tracking numbers start with the letters PG, followed by digits, and end with the 2-letter code of the destination country - for example PG12345678901AU for a parcel headed to Australia. The number is shown in your order confirmation email from the store.
What does "being checked by customs" mean?
Destination authorities are reviewing the parcel or its declaration before release. Clearance time and any payment or document requirement depend on the country and booking. Check Passport's official notice and the merchant's duty arrangement; Track91 cannot pay duties or approve clearance.
My parcel is stuck after "processed at origin facility". What should I do?
The parcel has an origin-processing event but that does not establish a flight departure. Compare the event timestamp with the merchant's estimate and ask the merchant or Passport for the next action if overdue. A fixed two-to-four-day export processing period cannot be assumed for every route.
Who delivers my Passport Global parcel in my country?
Passport hands the parcel to an in-country partner carrier for final delivery. The partner name and its local tracking number appear on your tracking page under the last-mile delivery section once the parcel reaches the destination country.
What does "Passport does not have the package yet" mean?
The store has shared your order details with Passport, but the physical parcel has not reached the Passport origin facility yet. The estimated delivery date appears once Passport receives and scans the package.