Enter your Boxtal tracking number for live shipment status, real-time updates and delivery progress.
Boxtal tracking
Get live shipment status and real-time tracking updates.
Three quick steps - free, no login required.
Check the SMS, email, or order page from your seller or courier. Boxtal formats accepted here include 10 digits + 4-letter carrier code + 4 letters or digits + FR, e.g. 2501019999CHRPAB12FR.
Type or paste the booking reference into the search box at the top of this page and hit track.
Track real-time shipment updates, recorded events and delivery estimates supplied by the carrier. Check the event timestamps; results may be cached between updates.
Boxtal is a French shipping broker rather than a carrier. Online shops and individuals compare quotes on its platform and book collection with Mondial Relay, Chronopost, Colissimo, Relais Colis, Colis Privé, UPS or DPD, and that carrier moves the parcel under a number of its own. The booking itself gets a Boxtal reference, which is what the tracking page answers.
Because the parcel travels on a partner network, Boxtal relays that network's scans as it receives them - in the carrier's own French wording, with the carrier's own place names. Track91 keeps that wording exactly as published, maps each scan to a plain status, and shows which carrier is holding the parcel together with its own parcel number.
What you can book through Boxtal, and how each one reaches the recipient.
The cheapest and most used option in France: the parcel is handed in at, and collected from, a local shop or locker. Mondial Relay and Relais Colis supply most of this network, and these bookings move between relay points rather than to a doorstep.
Door-to-door collection and delivery by Colissimo, Chronopost, Colis Privé or DPD. A failed attempt usually leaves a notice and sends the parcel to a nearby post office or depot, from where it can be collected within the carrier's holding period.
Chronopost, UPS and DHL express products booked through Boxtal for next-day or morning delivery in France and for fast European lanes. These feeds scan the parcel most often, so their Boxtal timelines carry the most steps.
Cross-border bookings handed to UPS, DPD, DHL or a postal operator, where the parcel leaves France and may pass through customs. Boxtal still answers on its own reference, and the relayed scans switch to the receiving network's wording.
Boxtal Connect plugs into Shopify, PrestaShop, WooCommerce and marketplaces so orders become labels in bulk. Shops usually pass the Boxtal reference to the buyer, which is why a dispatch email often carries a Boxtal number rather than a carrier one.
Heavier consignments brokered to road freight carriers, booked by weight and pallet size rather than as parcels. These move on fewer scans, often one at collection and one at delivery, with an appointment arranged by the carrier.
A Boxtal booking reference is 20 characters, and it tells you who is carrying the parcel.
2501019999CHRPAB12FR
The collecting carrier's own number is different and is printed on its label - a Chronopost number such as XT123456789FR or a Mondial Relay number such as 12345678. Boxtal's lookup answers either one for a booking it sold, and Track91 shows the carrier's number alongside the timeline so you can also follow it on that carrier's own tracker.
Transit time is set by the carrier Boxtal booked, not by Boxtal itself.
Two to four working days from hand-in to availability at the recipient's relay point, which then holds the parcel for around ten to fourteen days.
One to three working days on standard services, and next working day on the express products, counted from the carrier's collection scan rather than from the booking.
Two to six working days to neighbouring countries, depending on whether the booking went to an express network or an economy road service.
A week or more, since the parcel waits on customs clearance in the destination country and on any duties the recipient has to settle before release.
Boxtal files each relayed scan under one of its own states, and keeps the carrier's wording beside it.
The booking is paid and the label issued, but the carrier has not touched the parcel yet. It waits for the driver to call, or for you to hand it in at the relay point.
Everything between collection and delivery, the hand-in at a relay point included. The carrier's own wording says which sorting centre or depot the parcel reached, and Track91 reads it to place the scan on the route.
The round reached the address but the parcel came back on the van - nobody in, access refused, or an address the driver could not use. The carrier normally leaves a notice and retries or diverts the parcel to a collection point.
The parcel is in the shop or locker waiting to be collected. It is not delivered yet, and an uncollected parcel is sent back to the sender once the holding period ends.
The carrier handed the parcel over, and the relayed scan often says how - against a signature, into a letterbox, to a neighbour, or collected at a relay point.
Exception covers anything the carrier reported as a problem: a delay, damage, a customs hold or a refused parcel. Returned means the parcel is on its way back to the sender, usually after failed attempts or an expired collection.
Written by the Track91 team from Boxtal's published information; some details are still being verified. Track91 is independent of Boxtal. Report a correction.
Boxtal Support
Help with Boxtal tracking, delays and deliveries. Select a question to read the answer.
Enter your 20-character Boxtal booking reference, such as 2501019999CHRPAB12FR, in the tracking box on this page. Track91 asks Boxtal for the booking and shows the scans it has relayed from the carrier actually carrying your parcel, newest first, with the place of each scan.
A Boxtal reference is 20 characters: six digits for the date you booked, four more digits, a four-letter code for the carrier Boxtal bought from, four letters or digits, then FR. 2501019999CHRPAB12FR and 2412310001MONRZZ99FR are both valid shapes. It is on your Boxtal order confirmation.
Boxtal is a French shipping broker, not a carrier. It resells Mondial Relay, Chronopost, Colissimo, Relais Colis, Colis Prive and UPS services, and whichever quoted for your lane collects the parcel. The four letters inside your reference name that carrier, and Track91 shows it with its own parcel number.
Yes for a booking Boxtal sold: its lookup also answers the collecting carrier number and returns the same booking, and Track91 then keeps the number you typed while recording the Boxtal reference it resolved. For anything Boxtal did not broker, search the number on the carrier that issued it.
A domestic French booking usually arrives in one to three working days, with relay point and locker services at the quicker end and economy road services at the slower. Cross-border services within Europe typically take two to six working days, depending on the carrier chosen and on customs.
Boxtal does not scan parcels itself: it only holds the scans the collecting carrier sends it, so updates lag that carrier own tracker by a few hours and are often fewer. A booking also shows no movement at all until the driver collects the parcel or you drop it at the chosen relay point.
Boxtal files every scan between collection and delivery under one in transit state, including the hand-in at a relay point and arrivals at sorting hubs. Track91 reads the carrier own wording beside it, so the timeline tells you which depot or sorting centre the parcel actually reached.
It means the parcel has reached the shop or locker you chose and is waiting for you to collect it. It is not delivered yet. Relay points usually hold a parcel for ten to fourteen days, after which it goes back to the sender as an uncollected return.
Check the newest scan and the carrier named on this page, then look the carrier own parcel number up on that carrier tracker, which usually holds more detail than Boxtal relays. If several days pass with no new scan, open a claim with Boxtal customer service, since the contract is with Boxtal.
No. Boxtal only answers a booking reference or the collecting carrier parcel number, so one of the two is needed. Both appear on the order confirmation Boxtal emails when the label is bought, and in the shipment list of your Boxtal account if you booked while signed in.
No. Track91 is an independent parcel tracking service with no affiliation to Boxtal or to any carrier Boxtal resells. We read Boxtal own public tracking lookup and present the result in one timeline. For refunds, claims and invoices you need to contact Boxtal directly.