Point Relais shops
Participating local shops accept parcels for sending and collection. Mondial Relay lists more than 800 Points Relais in Belgium.
Track91
Track Mondial Relay Shipments
Mondial Relay Tracking
Enter your Mondial Relay tracking number to view shipment status, transit checkpoints, and delivery progress.
Mondial Relay tracking
Enter your tracking number
Get live status and transit history.
How to Track Your Mondial Relay Shipment
Three quick steps — free, no login required.
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1
Find your shipment number
Check the SMS, email, or order page from your seller or courier. Mondial Relay numbers are usually 8, 10 or 12 digits, e.g. 1234567890.
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2
Enter it above
Type or paste the shipment number into the search box at the top of this page and hit track.
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3
Get live status
See the current status, every transit checkpoint, and delivery progress in one timeline.
Belgium & Europe
Mondial Relay parcel tracking
See when your parcel is prepared, enters the Mondial Relay network and becomes ready for collection at a Point Relais or Locker.
8 / 10 / 12tracking-number digits
3–5 daystypical journey to pickup
5 daysto collect in Belgium
Track a shipment
Find the right parcel number
The Belgian tracking page accepts an 8, 10 or 12-digit shipment number without spaces. Check your dispatch email, parcel label or message from the sender. A shop order number may be different from the carrier's shipment number.
1234567890Example of a 10-digit format
Mondial Relay's own tracking form may also ask for the recipient's postcode to show additional shipment information.
Collection options
How Mondial Relay delivers
Mondial Relay connects senders and recipients through local collection locations across Belgium and other European countries.
Parcel Lockers
More than 500 Belgian Lockers offer self-service collection and drop-off. Your email or SMS provides the collection PIN; access hours depend on the Locker location.
European shipments
The network handles cross-border parcels as well as Belgian deliveries. Transit and collection rules can vary by destination country.
Online purchases & returns
Shoppers can receive eligible online orders or hand over returns through the network. Use the reference supplied by the retailer for a return parcel.
Collect within five calendar days
Mondial Relay's current Belgian guidance gives recipients five calendar days to collect a parcel from a Point Relais or Locker, including Sundays and public holidays. The period cannot be extended; uncollected parcels are returned to the sender.
Read Mondial Relay's collection guidanceReading the timeline
What the tracking stages mean
The usual journey to a pickup location takes around three to five days. Individual scans show progress; an estimated date is not a collection confirmation.
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In preparation
The sender has created or is preparing the shipment. Mondial Relay may not have the physical parcel yet.
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Handed to Mondial Relay
The parcel has entered the carrier network, often after collection from a Point Relais.
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In transit
The parcel is being sorted or moved toward its destination area.
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Ready for collection
The parcel has arrived at the selected Point Relais or Locker. Follow the notification for its exact location and collection code.
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Collected or returned
Collection completes the journey. A return or investigation is a different outcome and may require contacting the sender.
Service details from Mondial Relay's Belgian parcel-sending page, Locker guide and tracking page.
Mondial Relay Support
Frequently Asked Questions
Answers to the most common queries about Mondial Relay tracking, delays, and deliveries.
How do I track a Mondial Relay parcel?
Enter the shipment number from your label, email or text message. Track91 requests the public shipment history and shows the stages Mondial Relay has published. The official tracking page can provide further collection instructions when a parcel reaches a Point Relais or Locker.
What does a Mondial Relay shipment number look like?
The Belgian tracking page accepts shipment numbers of 8, 10 or 12 digits, without spaces. A generic example is 1234567890. If your reference has another format, check the tracking link provided by the sender for the correct carrier and reference.
How long does Mondial Relay delivery take?
Mondial Relay says a parcel generally takes three to five days to reach a Point Relais or Locker. Cross-border routes and exceptional handling can take longer. Follow the shipment events for its actual progress rather than treating that range as a guaranteed delivery date.
Why is my Mondial Relay tracking not updating?
Updates appear after Mondial Relay scans or processes the parcel, so a gap between stages does not always mean it has stopped moving. If there has been no update for several days, contact the sender or check the official tracking page.
What does available at the pickup point mean?
It means Mondial Relay has made the parcel available at a Point Relais or Locker. Follow the official collection instructions and bring any code or identification requested in the notification. Availability is different from delivery to the recipient.
How long will Mondial Relay hold my parcel in Belgium?
Current Belgian guidance allows five calendar days to collect from a Point Relais or Locker, including Sundays and public holidays. This period cannot be extended. If the parcel is not collected, Mondial Relay returns it to the sender. Collection periods in other countries can differ.
How do I collect a parcel from a Mondial Relay Locker?
Wait until tracking shows the parcel is available. Mondial Relay sends a collection PIN by email or SMS. Use that PIN at the specified Locker and check its access hours; some Lockers are not accessible overnight.
Do I need the recipient postcode to track a parcel?
Enter the shipment number to start a public lookup on Track91. Mondial Relay’s official Belgian tracking form also asks for the recipient postcode, which may be needed to view further details or manage collection.
Can I track Mondial Relay without a shipment number?
Track91 needs the shipment number to look up a parcel. Ask the sender for the number or check the dispatch email or text message. A recipient name alone cannot identify a parcel through this public tracking lookup.
What should I do if my Mondial Relay parcel is delayed or being investigated?
Read the latest event and any message on the official tracking page. If an investigation or return is shown, contact the seller or sender with the shipment number. Track91 displays published updates but cannot change a route or resolve a claim.
Is Track91 affiliated with Mondial Relay?
No. Track91 is an independent parcel tracker and is not affiliated with Mondial Relay. Shipment transport, pickup instructions, delivery changes and customer support remain with Mondial Relay and the sender.