Pickup and courier runs
A parcel is collected on a courier's run in a named delivery area, which is the first scan on the timeline. Because the area rather than a depot is named, the pickup scan says where in the country the parcel actually started.
Track91
Track Castle Parcels Shipments
Castle Parcels Tracking
Enter your Castle Parcels tracking number for live shipment status, real-time updates and delivery progress.
Castle Parcels tracking
Enter your tracking number
Get live shipment status and real-time tracking updates.
How to Track Your Castle Parcels Shipment
Three quick steps - free, no login required.
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1
Find your ticket number
Check the SMS, email, or order page from your seller or courier. Castle Parcels formats accepted here include A product code and serial number, e.g. NI10-01234567.
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2
Enter it above
Type or paste the ticket number into the search box at the top of this page and hit track.
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3
Get live shipment status
Track real-time shipment updates, recorded events and delivery estimates supplied by the carrier. Check the event timestamps; results may be cached between updates.
About Castle Parcels
Castle Parcels is a New Zealand parcel courier and one of the Freightways brands, which share a single track-and-trace platform. A consignment travels on a ticket made up of a product code and a serial number, and each scan names the delivery area, the individual courier's run number and the branch that courier works from.
Castle Parcels services
On board for delivery
An on-board scan marks the parcel loaded onto a courier's vehicle in the destination area. On a next-day service the on-board and delivery scans are often an hour or two apart, which is why both frequently share a morning.
Shared Freightways platform
The brands run one tracking system between them, so a ticket issued by a sister brand resolves here too and the home branch named on a scan may belong to another brand. That is the network working as designed rather than a mislabelled parcel.
Delivery confirmation
The delivery scan names the area it was completed in, and where the platform prints who signed, Track91 masks the name rather than republishing it. The confirmation still stands; only the name is obscured.
Finding your Castle Parcels ticket
A ticket is a short product code such as NI10 followed by a serial number of up to nine digits, for example NI10-01234567, which is a generic illustration rather than a real consignment. Both halves appear on the ticket label and on the sender's docket. Track91 accepts them joined, spaced or hyphenated and folds them into the hyphenated form the lookup expects.
Expected transit times
Next working day covers most domestic parcels, with rural and inter-island destinations taking longer. Scan times are printed in New Zealand local time and converted from that zone. Reading the delivery areas named on the pickup and on-board scans shows how far the parcel actually travelled, which is more informative than the elapsed days alone.
Reading Castle Parcels statuses
Each scan is a short title with the time beside it and a sentence underneath. Pickup is the collection, On Board the loading onto a delivery run, and Delivery the handover. The sentence names the delivery area, the courier's run number and that courier's home branch; Track91 treats the area as the location, because a home branch is where the driver is based rather than where the parcel is.
Getting help with a Castle Parcels parcel
Castle Parcels contracts with the sender, so whoever sent the parcel is the right first contact and the only party able to arrange a redelivery or lodge a claim. The branch named on the newest scan is the one whose courier last handled it. Track91 independently displays the published scans and cannot redirect a parcel or arrange redelivery.
Official information: Castle Parcels website.
Understanding these updates
Track91 provides live shipment status and real-time tracking updates through its carrier integrations. Results may be cached between updates, so check the carrier event timestamps when comparing progress. Track91 is independent of Castle Parcels. For delivery instructions or help with a missing parcel, use the carrier's official support.
Castle Parcels Support
Frequently Asked Questions
Help with Castle Parcels tracking, delays and deliveries. Select a question to read the answer.
How do I track a Castle Parcels parcel?
Choose Castle Parcels on Track91 and enter the ticket as its product code and serial number, for example NI10-01234567. The timeline shows the pickup, the courier run and the delivery, each naming the delivery area involved.
What format does a Castle Parcels ticket use?
A ticket is a short product code such as NI10 followed by a serial number of up to nine digits. Track91 accepts them joined, spaced or hyphenated and normalises to the hyphenated form.
Why does Castle Parcels share a tracking platform with other brands?
Castle Parcels is one of the Freightways courier brands, which share a single track-and-trace system. A ticket issued by one brand is therefore visible through the others, and the scans name the courier's home branch, which may be a sister brand.
How long does a Castle Parcels parcel take?
Next working day is the standard for most domestic parcels, with rural and inter-island deliveries taking longer. The timeline names the delivery area at each scan, so the route between pickup and delivery is visible.
What does "On Board" mean?
The parcel has been scanned onto a courier's vehicle for the delivery run in the named area. It is normally followed within hours by a delivery scan.
What is the courier number in each scan?
Each scan names the individual courier's run number and the branch that courier works from. The home branch is where the driver is based rather than where your parcel is, so Track91 uses the delivery area as the location and keeps the branch as detail.
Why is the name of whoever signed hidden?
Where the platform prints a signature name, Track91 masks it rather than republishing it. The delivery still shows as confirmed; only the name is obscured.
Is Track91 affiliated with Castle Parcels?
No. Track91 is an independent tracking service displaying published shipment events. Castle Parcels remains responsible for carriage and customer enquiries. Contact the sender or Castle Parcels about a delivery problem.