Enter your IMX Mail tracking number to view shipment status, transit checkpoints, and delivery progress.
IMX Mail tracking
Get live status and transit history.
Three quick steps — free, no login required.
Check the SMS, email, or order page from your seller or courier. IMX Mail numbers are usually Numeric parcel reference, commonly 8 digits; use the complete sender-supplied reference.
Type or paste the parcel number into the search box at the top of this page and hit track.
See the current status, every transit checkpoint, and delivery progress in one timeline.
IMX France is an international delivery platform based in Pantin, near Paris. Its official website describes parcel distribution, international mail, customs solutions and returns management. IMX works with postal operators and local delivery companies, so a shipment may move through an IMX logistics platform before a destination partner completes the last part of its journey. The business also describes its relationship with Landmark Global, part of bpostgroup. The public parcel timeline gives recipients a way to follow their own reference without needing access to a shipping customer account.
IMX coordinates international parcel delivery through its postal and carrier network. The shipment record can show arrival at a logistics platform, international departure and onward transit. Those checkpoints describe separate handling stages: a departure update does not mean the destination delivery company has already received the parcel. The shipping service selected by the sender determines which route and partner are used.
The company also provides international mail distribution. Its business platform brings different destinations and postal services together for shippers. A postal item and an ecommerce parcel may use different identification or tracking arrangements, so recipients should use the reference actually supplied for the dispatch. The parcel timeline cannot identify an unrelated letter from a shopping order number or a recipient name.
A destination carrier can take over delivery after the international journey. Where the IMX timeline supplies a recognized partner tracking reference, that reference can help compare the international record with the local carrier record. A link to a partner is supplementary information; the latest completed and dated IMX checkpoint remains the basis of the IMX timeline.
IMX describes customs solutions and returns management alongside outbound delivery. These services concern how the sender arranges an international shipment. Tracking alone cannot submit customs documents, pay duties or book a return. If a delivery exception or return affects your parcel, contact the sender with the reference and ask which service or destination operator is handling the next step.
The public tracking page calls its identifier a parcel number. Keep the complete numeric reference from your dispatch confirmation, including any leading zeros. IMX can display another reference next to the parcel number; that secondary identifier should not replace the primary number unless the sender or tracking page directs you to use it. Track91 checks the returned parcel identity before showing its history. A reference-not-found message is different from a website problem: the first means the carrier explicitly did not recognize the supplied reference.
The shipment estimate should come from the sender and the service selected for the order. Depends on the international service, destination and local postal partner. Read the latest completed checkpoint together with the earlier history. A pause between records is not proof that the parcel is lost, and a newly created label is not proof of physical collection. If the booked estimate has passed, ask the sender to request an investigation with the shipping operator.
“Etiquette créée” means a label or shipment record has been created. “Arrivée plateforme logistique” records arrival at a logistics platform, followed by “Départ international” and “En transit international” for international movement. “Arrivée pays de destination” indicates progress at the destination side. “Colis livré” is the completed delivery checkpoint. The page also displays uncompleted stages with blank dates; these are excluded from the completed history. IMX publishes calendar dates here, so a displayed day should not be interpreted as an exact scan time.
IMX publishes [email protected] as its general contact address and lists its Pantin office at 110 bis Avenue du Général Leclerc. Start with the seller when you need the booked service, an investigation or a replacement reference. Include the last dated checkpoint when contacting IMX. Track91 is an independent service: it displays available tracking information and cannot change the shipping contract or guarantee a delivery date.
Official information: IMX Mail website.
For delivery issues, keep your tracking number handy and contact IMX Mail directly. For order-related questions, contact the seller or marketplace you purchased from first.
IMX Mail Support
Answers to the most common queries about IMX Mail tracking, delays, and deliveries.
Enter the complete reference supplied by the sender into Track91 and open the result. Compare the latest dated record with the earlier history. The public lookup uses the shipment reference; a recipient name, phone number or shopping account password is not needed.
The public tracking page calls its identifier a parcel number. Keep the complete numeric reference from your dispatch confirmation, including any leading zeros. IMX can display another reference next to the parcel number; that secondary identifier should not replace the primary number unless the sender or tracking page directs you to use it. Track91 checks the returned parcel identity before showing its history.
The delivery schedule depends on the international service, destination and local postal partner. Use the estimate supplied for the booked service rather than assuming that a tracking update promises delivery on a particular day. Contact the sender if that estimate has passed without a newer completed checkpoint.
The public timeline changes when the operator publishes another shipment record. A gap can occur between handling stages, during a partner handover or while an order awaits dispatch. Check the reference and last dated activity, then ask the sender to investigate if the service estimate has passed.
“Etiquette créée” means a label or shipment record has been created. “Arrivée plateforme logistique” records arrival at a logistics platform, followed by “Départ international” and “En transit international” for international movement. “Arrivée pays de destination” indicates progress at the destination side. “Colis livré” is the completed delivery checkpoint. The page also displays uncompleted stages with blank dates; these are excluded from the completed history.
Ask the merchant or sender for the dispatch reference, or look in your shipping confirmation. A shopping order identifier may differ from a carrier identifier. Track91 cannot locate the correct shipment from a recipient name, email address or phone number alone.
IMX publishes [email protected] as its general contact address and lists its Pantin office at 110 bis Avenue du Général Leclerc. Start with the seller when you need the booked service, an investigation or a replacement reference. Include the last dated checkpoint when contacting IMX. Track91 is an independent service: it displays available tracking information and cannot change the shipping contract or guarantee a delivery date.
No. Track91 is an independent tracking service and is not affiliated with IMX Mail. It displays shipment information available through the public tracking flow. The sender and shipping operator handle delivery changes, investigations, claims and refunds under the original shipping arrangement.