Colissimo Domicile
Parcel delivery with a product-specific estimate for the destination. Offers signature or non-signature delivery directly to letterboxes with proactive SMS/email notifications.
Track91
Track La Poste Shipments
La Poste Tracking
Enter your La Poste tracking number for live shipment status, real-time updates and delivery progress.
La Poste tracking
Enter your tracking number
Get live shipment status and real-time tracking updates.
How to Track Your La Poste Shipment
Three quick steps - free, no login required.
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1
Find your tracking number
Check the SMS, email, or order page from your seller or courier. La Poste formats accepted here include 13 characters (e.g. LF123456789FR or 6A12345678901) or 11-15 alphanumeric characters.
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2
Enter it above
Type or paste the tracking number into the search box at the top of this page and hit track.
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3
Get live shipment status
Track real-time shipment updates, recorded events and delivery estimates supplied by the carrier. Check the event timestamps; results may be cached between updates.
National Postal Service of France
La Poste: France's National Postal and Parcel Network
La Poste is the premier postal and logistics operator in France, providing letter and parcel services across metropolitan France, overseas territories and eligible international routes. Its service catalogue distinguishes mail, Colissimo and other products with their own conditions. Combining heritage postal services with cutting-edge Colissimo e-commerce logistics, La Poste offers address and collection options that depend on the selected product and destination. Confirm those arrangements on the booking and recipient notification.
La Poste Core Services
Comprehensive delivery solutions tailored for domestic consumers, retail merchants, and cross-border shipments.
Colissimo Point Retrait
Flexible parcel delivery to thousands of local post offices (bureaux de poste), Pickup partner relay points, and automated 24/7 parcel lockers situated throughout France and Europe.
Lettre Suivie (Tracked Mail)
Tracked document and lightweight parcel mail up to 3 kg. Provides full dispatch and delivery confirmation directly in your personal mailbox without requiring recipient signatures.
International Tracked Shipping
Global postal parcel shipping interconnected via the Universal Postal Union (UPU) network with standard customs clearance, delivering to over 220 worldwide countries and territories.
La Poste Tracking Numbers
Understanding your parcel barcode or reference format.
Supported Tracking Formats
La Poste assigns tracking barcodes based on whether your shipment is a domestic parcel, tracked letter, or international package:
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International Postal (UPU S10) Standard 13-character code consisting of 2 letters, 9 digits, and 2 country letters.
Example: LF123456789FR -
Colissimo Domestic Parcels Typically 13 alphanumeric characters starting with 6A, 6M, 6Q, 9V, or 8R, or 11 to 15 alphanumeric characters.
Example: 6A12345678901
Where to Find Your Tracking Number
Your tracking number is issued when an item is booked or dispatched:
- • Online Orders: Provided in your dispatch confirmation email or under your store account order history.
- • Post Office Counter: Printed right below the barcode on your receipt (preuve de dépôt).
- • Online Postage: Available on the PDF label generated on laposte.fr.
Estimated Delivery Times
Average delivery timeframes across France and overseas destinations:
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Colissimo France Métropolitaine Standard domestic parcelsCheck service estimate
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Lettre Verte / Lettre Suivie Tracked domestic mailCheck booked estimate
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European Union Delivery Colissimo EuropeCheck booked estimate
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Overseas & International DOM-TOM & Global DestinationsCheck booked estimate
Tracking Status Glossary
Key milestones reported during shipment progression:
Déposé / Pris en charge
The sender has dropped off the parcel with La Poste or a postal partner.
En cours de traitement sur le site de tri
The parcel is being processed at a regional sorting center.
Formalités import/export en cours
Undergoing standard customs inspection upon border entry/exit.
En cours de distribution
The parcel is with your local carrier and will be delivered today.
Distribué / Retiré
Successfully delivered to your letterbox, address, or collected at a pickup point.
Official website and guidance: La Poste official information · La Poste official guidance.
Understanding these updates
Track91 provides live shipment status and real-time tracking updates through its carrier integrations. Results may be cached between updates, so check the carrier event timestamps when comparing progress. Track91 is independent of La Poste. For delivery instructions or help with a missing parcel, use the carrier's official support.
- Tracking number or order ID?
- Tracking not updating: checks and next steps
- Delivery attempts, missing deliveries and returns
Official references
Guide reviewed: .
La Poste Customer Care
For delivery issues, keep your tracking number handy and contact La Poste directly. For order-related questions, contact the seller or marketplace you purchased from first.
La Poste Support
Frequently Asked Questions
Help with La Poste tracking, delays and deliveries. Select a question to read the answer.
How do I track my La Poste shipment?
Enter your 11 to 15 character tracking number (such as a 13-character UPU S10 code or Colissimo number) into the Track91 search box above. Our live API integration after a successful lookup retrieves your parcel's latest status, location history, and delivery schedule.
What does a La Poste tracking number look like?
La Poste tracking numbers typically consist of 13 characters. International postal shipments follow the UPU format with 2 letters, 9 digits, and 2 letters (e.g. LF123456789FR). Domestic Colissimo parcels usually start with specific prefixes such as 6A, 6M, 6Q, 9V, or 8R followed by numbers.
How long does La Poste take to deliver?
Use the product and estimate on your receipt. Colissimo, tracked letters and Chronopost have separate service conditions; overseas and international routes can require customs and receiving-operator handling. The official portal does not establish one universal domestic or worldwide delivery timetable.
Why is my La Poste tracking not updating?
Tracking scans appear as your parcel passes key sortation hubs and local distribution platforms. For international shipments, updates may pause while goods are handed over to customs or transit carriers. If there has been no scan for over 48 business hours, consider contacting customer service.
What happens if I am not home for delivery?
If you are absent and the parcel cannot fit in your mailbox, the postal carrier will leave a delivery notice (avis de passage). You can usually reschedule delivery online or pick up the package from your local post office (bureau de poste) or partner pickup point within 15 consecutive days.
Can I track a La Poste parcel without a tracking number?
Track91 requires an exact tracking or Colissimo number to query the network. If you misplaced your tracking code, check your merchant order confirmation email, dispatch invoice, or postal receipt where the barcode and tracking number are printed.
What does "Votre envoi est en cours de traitement sur le site de tri" mean?
This status indicates your parcel is currently being sorted and processed at a regional sorting facility or distribution platform. It will subsequently be dispatched to your local delivery depot before going out with the postal carrier.
What does "Formalités import/export" mean on international tracking?
This message signifies that your package has arrived at an international border and is undergoing routine customs inspection and duty checks. Once clearance is complete, the item resumes normal transport toward the destination country.
How do I contact La Poste customer support?
In France, individual customers can dial 3631 (toll-free) from Monday to Friday, 8:30 AM to 7:00 PM, and Saturday from 8:30 AM to 1:00 PM. From outside France, contact customer assistance at +33 810 821 821 or access their online assistance portal at laposte.fr.
Is Track91 affiliated with La Poste?
No. Track91 is an independent parcel tracking service providing real-time tracking across international and domestic carriers. For official claims, address changes, or postal office inquiries, please visit the official laposte.fr website.
Can a Colissimo mailbox collection request be treated as a pickup scan?
La Poste describes sending a Colissimo or a retailer return from a suitable standardised mailbox. Requesting that service and physical collection are separate stages. Follow the official booking instructions and later postal acceptance record to confirm the parcel entered the network.