E-commerce parcels
GBS describes cross-border parcel delivery for e-commerce. Track the shipment reference supplied for the parcel rather than assuming the seller’s purchase number is the carrier reference.
Track91
Track GBS Shipments
GBS Tracking
Enter your GBS tracking number to view shipment status, transit checkpoints, and delivery progress.
GBS tracking
Enter your tracking number
Get live status and transit history.
How to Track Your GBS Shipment
Three quick steps — free, no login required.
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1
Find your Tracking reference
Check the SMS, email, or order page from your seller or courier. GBS numbers are usually GBS + 10 digits + RU.
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2
Enter it above
Type or paste the Tracking reference into the search box at the top of this page and hit track.
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3
Get live status
See the current status, every transit checkpoint, and delivery progress in one timeline.
About GBS
GBS, operated by GBS-Broker LLC, provides international logistics and customs brokerage for businesses, online commerce and individual recipients. Its official service catalogue includes cross-border parcels, commercial cargo, express product samples, consolidated freight and customs clearance. These services involve different transport and administrative stages, so a customs update and a delivery update have different meanings. This tracker supports public GBS references containing the GBS prefix, ten digits and the RU suffix.
How to track your shipment
Copy the reference from the shipping confirmation and enter it into the tracking form. Preserve every digit and letter, including any prefix or country suffix. Tracking references identify consignments, while order numbers and invoice numbers may belong to different systems. If the result is missing, compare the reference with the original notification and ask the sender which service accepted the shipment. This page is free to use and does not require a login.
GBS customs and delivery statuses
“Issued for delivery” describes the final delivery stage. “Delivered at the destination” is a destination arrival milestone in the published sequence and should not be read as final receipt. A separate “Delivered” event records delivery. Customs restrictions or other updates can appear later, and those newer records remain visible as the current status. Clearance with payments does not provide a payable amount or payment link; use official channels for customs questions.
Understanding the timeline
Read the newest dated update first, then review earlier events to understand the journey. A scan describes a recorded operation rather than continuous live movement. Gaps between updates can occur while transport, handover or administrative processing continues. The timeline cannot confirm an appointment, a guaranteed arrival date or an exact vehicle position unless the carrier publishes that information. Keep the original wording available when contacting support about an unfamiliar update.
When tracking needs attention
If a shipment stops updating, contact the sender or the carrier with its reference and the date of the last visible event. Explain whether the problem concerns collection, transport, customs or delivery so the enquiry reaches the appropriate team. Avoid publishing identity documents, recipient addresses or payment details in public messages. Any requested documents or changes to delivery arrangements should be submitted through the carrier’s own verified channels.
Tracking coverage and support
Track91 displays the public history available for the supported reference format. It cannot create a missing scan, release a shipment, change an address or cancel an order. A successful lookup confirms that the selected tracking source returned a matching record; it does not replace the shipping contract or the sender’s order information. For a delivery dispute, retain the confirmation message and consult the official carrier service before taking further action.
Services and shipment enquiries
Commercial freight
International freight services include consolidated cargo and general cargo imports and exports. Freight enquiries, transport arrangements and commercial documentation should be handled directly with the GBS team.
Express samples
Product samples and small batches appear in the official service catalogue. Their shipping and customs requirements depend on the shipment; tracking cannot determine the declaration needed for a particular product.
Customs brokerage
GBS offers import and export customs clearance, certification and permits. A document collection event records an administrative step and does not mean the parcel has been delivered to the recipient.
Official contact details
Contact GBS through its official website, telephone +7 495 790-58-85, or email [email protected]. Track91 is an independent tracking service and is not affiliated with GBS.
GBS Support
Frequently Asked Questions
Answers to the most common queries about GBS tracking, delays, and deliveries.
How do I track a GBS shipment?
Enter the complete reference provided by the sender in the tracking form. Track91 requests the matching public history and shows the available dated events. You can use this page for free without creating an account.
Which tracking numbers are supported?
This page supports GBS followed by ten digits and RU, such as the generic format GBS1234567890RU. Other carrier or seller references may require a different tracking service.
Why is my tracking number not found?
A missing result may mean the reference was entered incorrectly or the public source has no matching record. Compare it with the sender’s notification and confirm that this is the correct carrier. Do not treat a temporary service error as proof that the shipment does not exist.
Does order creation mean my parcel was collected?
An order creation event records the shipment in the system. It does not automatically prove physical collection or departure. Review subsequent collection, handling or transport events before interpreting the shipment as moving, and ask the sender if collection remains unclear.
Why has the tracking timeline stopped updating?
Tracking shows published scans rather than continuous movement. A gap may occur during transport, handover or administrative processing. If the pause concerns you, contact the sender or carrier with the tracking reference and last visible event date so they can investigate.
What does a cancelled or restricted status mean?
Read the exact carrier wording and its date. Cancellation concerns the order, while restrictions may require carrier or customs attention. Track91 cannot resolve either issue. Contact the sender and use official carrier channels for any documents, payment questions or replacement shipment details.
How can I contact GBS?
The official contact information lists +7 495 790-58-85 and [email protected]. Include your shipment reference and a concise description of the issue. Keep private identity documents and payment details out of public messages and submit them only through verified carrier channels.
Is Track91 affiliated with GBS?
Track91 is an independent tracking service and is not affiliated with GBS. It displays available tracking information but does not accept parcels, arrange delivery, issue refunds or change shipment details. Contact the carrier or sender for those requests.