Balíkovna Support
Frequently Asked Questions
Answers to the most common queries about
Balíkovna tracking, delays, and deliveries.
How do I track my Balíkovna parcel?
To track your Balíkovna shipment, enter your 13-character tracking number into the input field above and click Track. Track91 retrieves current parcel movement, sorting depot scans, pickup point readiness, and delivery status directly from the Balíkovna network without requiring any user registration.
What does a Balíkovna tracking number look like?
A Balíkovna tracking number consists of 13 alphanumeric characters. Standard domestic parcel codes typically begin with two letters such as NB, BA, or DR, followed by 10 digits and an ending letter (for example, NB1234567890U). International or UPU postal items follow the format of two letters, nine digits, and two letters (such as BA123456789CZ).
How long does Balíkovna delivery take?
Balíkovna delivers most domestic parcels within 1 to 2 business days across the Czech Republic. Once dispatched by the merchant, packages move through regional automated sorting hubs like Depo Praha or Depo Pardubice before arriving at your selected Balíkovna-BOX, AlzaBox, or partner pickup counter.
Why is my Balíkovna tracking status not updating?
Tracking scans update as packages are processed through automated sorting belts, loaded onto delivery vehicles, or deposited into pickup lockers. Packages in transit between regional depots may not register intermediate scans for up to 24 hours. If your parcel shows no progress after two business days, contact Balíkovna support.
What is the difference between a tracking number and a Balíkovna pickup code?
A tracking number is a 13-character identifier used to monitor your parcel along its journey. A pickup code (kód pro vyzvednutí) is a separate 6-character code sent to the recipient via SMS or email once the parcel is deposited at the pickup point or box, allowing contact-free parcel collection.
Can I track a Balíkovna package without a tracking number?
No, a valid 13-character tracking code is required to search and follow your consignment. If you misplaced your tracking code, check your merchant order confirmation email, dispatch receipt, or invoice. The sender can also retrieve the parcel barcode from their Balíkovna shipping account.
What happens if I do not pick up my Balíkovna parcel before the deadline?
Balíkovna parcels are stored at pickup points or post office branches for a set holding period, typically 7 days (or 2 to 3 days for automated boxes). If unclaimed before the storedTo deadline, the parcel is flagged as returned to sender (VRÁCENÝ ODESÍLATELI) and routed back to the merchant.
Is Track91 affiliated with Balíkovna?
No, Track91 is an independent multi-carrier parcel tracking service. We are not officially affiliated with, endorsed by, or operated by Balíkovna or Česká pošta. Track91 enables consumers and e-commerce shoppers to monitor consignments from hundreds of global couriers in a unified tracking interface.