Deutsche Post Support
Frequently Asked Questions
Answers to the most common queries about
Deutsche Post tracking, delays, and deliveries.
How do I track my Deutsche Post shipment?
Enter your 13-character postal reference (e.g. CJ123456789DE) or parcel consignment number into the Track91 search bar. Track91 retrieves real-time milestone events directly from the network and displays your item’s progress from posting to final delivery without requiring an account.
What format is used for a Deutsche Post tracking number?
International postal items typically use standard UPU S10 codes with 13 characters starting with two letters, nine digits, and ending in DE (such as RT123456789DE or CJ123456789DE). Domestic German parcels and registered items may also use numeric consignment numbers between 10 and 20 digits long.
How long does delivery take with Deutsche Post?
Domestic letters and parcels within Germany typically arrive within 1 to 3 business days. International deliveries to neighboring European nations usually take 3 to 7 business days, while global destinations may require 7 to 15 business days depending on customs clearance and the destination postal network.
Why is my Deutsche Post tracking status not updating?
Tracking scans appear only when an item arrives at or departs an automated sortation center, customs checkpoint, or local delivery depot. Gaps between status updates frequently occur during cross-border transit or customs inspection before the destination postal operator scans the parcel.
What does "Order data transmitted electronically" mean?
This status means the sender has created the shipping label and transmitted parcel details to Deutsche Post or DHL electronically. Physical processing begins as soon as the item is dropped off at a retail postal outlet, collected by a driver, or scanned at the origin sorting center.
Can I track a Deutsche Post package without a tracking number?
Standard untracked letters and basic postcards do not have tracking identifiers. For registered letters or parcel shipments, locate the number on your posting receipt, order confirmation, or dispatch email. If you cannot find the code, contact the sender or merchant to retrieve it.
What should I do if my Deutsche Post shipment is delayed?
Check your latest tracking scan to see whether the package is undergoing customs inspection or awaiting recipient pickup at a local branch or Packstation. If the expected delivery date has passed by more than five business days with no new scans, request the sender to initiate an investigation enquiry with Deutsche Post.
Is Track91 affiliated with Deutsche Post?
No. Track91 is an independent global parcel tracking platform that consolidates shipment data from postal operators and couriers worldwide. For official inquiries, change of delivery address, or postal compensation claims, please contact Deutsche Post customer support directly.