Enter your First Logistics tracking number to view shipment status, transit checkpoints, and delivery progress.
First Logistics tracking
Get live status and transit history.
Three quick steps — free, no login required.
Check the SMS, email, or order page from your seller or courier. First Logistics numbers are usually 9 or 10 digits, e.g. 9876543210.
Type or paste the HAWB number into the search box at the top of this page and hit track.
See the current status, every transit checkpoint, and delivery progress in one timeline.
First Logistics, operated by PT. Synergy First Logistics, provides domestic parcel and document delivery in Indonesia. Its official website presents time-sensitive courier options alongside cargo, project distribution and services for online sellers. The carrier calls its shipping reference a HAWB number and provides an e-Trace lookup for shipment progress.
Track91 displays the available carrier updates in a readable history. Use the HAWB supplied with the shipping receipt, then check the latest description, scan time and location together. A newly created order and a parcel already accepted for transport are different stages, so the shipping reference is more useful than a shop order confirmation.
Same Day, One Night and Regular services offer different delivery schedules. The appropriate option depends on the destination and what the sender purchased. Check the receipt or ask the seller to confirm the service rather than assuming that every First Logistics parcel has the fastest delivery commitment.
The company also lists land and sea cargo, project-based distribution and support for e-commerce businesses. These arrangements can have different handling schedules from individual courier parcels. Business customers should use the reference associated with the actual shipment and confirm any special delivery instructions directly with First Logistics.
Supported tracking references contain nine or ten digits. The number 9876543210 is a generic format example. Copy the entire reference from the carrier label, receipt or seller notification, including any leading zeroes. Avoid replacing it with a payment receipt number, invoice number or unrelated order identifier.
When a seller has split an order into several parcels, each parcel may need its own lookup. Ask which HAWB belongs to the package you are expecting. If there is no result, verify the number with the sender and check whether the shipment has been handed to First Logistics.
First Logistics describes same-day arrival for Same Day Service, arrival on the following business day for One Night Service, and two to three days for Regular Service. These published service descriptions should be checked against route availability and the booking conditions. A tracking scan alone does not establish an appointment or guarantee a particular arrival hour.
If the expected timeframe has passed, provide the reference and latest update to customer service. Keep the original receipt available so the carrier can identify the selected service. The sender can also help confirm dispatch and request a shipment investigation where necessary.
Collection and acceptance updates show that the carrier has recorded the parcel. Facility and transit updates describe processing or onward movement. A delivery attempt can require further action and should not be read as completed delivery. When a receiving update is available, compare it with the final delivery description before assuming the parcel reached the intended recipient.
The official customer-service call centre is 021 73880707. Contact the carrier for delivery enquiries, pickup arrangements and shipment issues, and include the full HAWB. Track91 is an independent tracker and cannot make changes to a First Logistics delivery.
Read the official company profile, service descriptions and contact page.
For delivery issues, keep your tracking number handy and contact First Logistics directly. For order-related questions, contact the seller or marketplace you purchased from first.
First Logistics Support
Answers to the most common queries about First Logistics tracking, delays, and deliveries.
Enter the HAWB number from your First Logistics receipt or the shipping message sent by your seller. Track91 displays published shipment scans and delivery updates. Compare the latest status with the earlier history to see the last recorded handling stage.
Supported HAWB references contain nine or ten digits, such as the generic example 9876543210. Keep any leading zeroes when copying the number. A shop order number may be different, so ask the sender for the carrier reference if the lookup is unsuccessful.
The official service page describes Same Day Service, One Night Service for arrival on the following business day, and Regular Service with a two-to-three-day timeframe. Availability depends on the route and service booked. Confirm your particular shipment estimate with the sender or First Logistics.
A shipment may travel between facilities before another scan appears. First check the HAWB number and the service selected by the sender. If the expected service timeframe has passed, compare the official tracker and contact First Logistics with your reference and latest update.
A completed delivery update records delivery, while dispatch, transit and delivery-attempt scans describe earlier or unsuccessful stages. Read the event wording and receiving details together. If delivery is recorded but the parcel is missing, contact the sender and First Logistics promptly.
The shipment lookup needs the carrier HAWB reference. A recipient name or telephone number cannot replace it on Track91. Check your shipping receipt or ask the seller to supply the number before requesting help from the carrier.
First Logistics publishes customer-service telephone 021 73880707 on its official contact page. Provide the HAWB, service type and last recorded update. The carrier can investigate delivery arrangements; Track91 displays tracking information and cannot change the shipment or arrange a refund.
No. Track91 is an independent tracking service and is not affiliated with First Logistics or PT. Synergy First Logistics. For collections, delivery changes, shipment investigations and claims, contact the sender or the carrier through its official support channels.