Jifan Support
Frequently Asked Questions
Answers to the most common queries about
Jifan tracking, delays, and deliveries.
How do I track my Jifan shipment?
Enter the complete dispatch reference supplied by your merchant in Track91. Check the latest dated checkpoint together with the earlier history. The shipment reference identifies the transport record; a recipient name, shopping account password or payment receipt cannot replace it.
What does a Jifan reference look like?
Jifan parcel references verified by the public tracking system use the JFGJ prefix, nine digits and a final CN suffix. Enter the entire reference without removing its letters or replacing it with an ecommerce order number. The official website provides a shipment-number lookup. If a seller has supplied only an order confirmation, request the dispatch reference before trying to locate its transport history.
How long does delivery take?
The company offers air and ocean products with different transport schedules. The sender should confirm the service selected for your order and its current estimate. Customs processing and a destination carrier handover can separate consecutive scans. A displayed checkpoint records an activity; it does not independently promise delivery on a specific date. Ask the sender to investigate when the agreed estimate has passed without a newer record.
What do the tracking statuses mean?
Order information received describes the creation of a shipment record. Receiving-point and operation-center scans describe origin handling. Airport movements mark international transport, while import customs clearance identifies customs processing. Destination facility arrival, last-mile sorting and leaving a sorting center describe onward distribution. Delivered records completion. Jifan publishes clocks without explicit offsets in the verified public history, so the displayed time zone is not assumed.
Why has tracking stopped updating?
A new record appears when another shipment checkpoint is published. International transport, import processing and partner handovers can separate consecutive scans. Confirm the reference and compare the last activity with the estimate for your booked product, then ask the sender to investigate if that estimate has passed.
Who should I contact about my shipment?
The official Jifan website lists consultation telephone 400-186-0001 and contact email [email protected]. Its office address is shown in Nanwan, Longgang district, Shenzhen. Send the shipment reference and last published checkpoint when requesting help, and ask your merchant to confirm the booked air or ocean service. Track91 cannot change a delivery arrangement, approve compensation or identify a parcel from a recipient name alone.
Can I use my shopping order number?
Use the shipment reference in your dispatch confirmation. A shopping order number identifies a purchase and may differ from its transport reference. If the merchant has not issued a dispatch reference, request it before searching. Track91 cannot locate the correct parcel from a name or telephone number alone.
Does an order-created scan mean the parcel was collected?
An electronic order or shipment-information record confirms that a reference has been created. It does not prove that the physical parcel has entered the transport network. Look for receiving, facility or departure checkpoints to establish later movement, and ask the sender about dispatch if only the initial record is present.