Domestic and international delivery
GDEX offers door-to-door delivery in Malaysia and international shipping through its delivery network and carrier partners.
Track91
Track GDEX Shipments
GDEX Tracking
Enter your GDEX tracking number to view shipment status, transit checkpoints, and delivery progress.
GDEX tracking
Enter your tracking number
Get live status and transit history.
How to Track Your GDEX Shipment
Three quick steps — free, no login required.
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1
Find your consignment number
Check the SMS, email, or order page from your seller or courier. GDEX numbers are usually 10 digits or MY plus 11 digits, e.g. MY12345678901.
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2
Enter it above
Type or paste the consignment number into the search box at the top of this page and hit track.
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3
Get live status
See the current status, every transit checkpoint, and delivery progress in one timeline.
Malaysian express delivery
GDEX tracking
Track a GDEX consignment from shipment preparation through hub and station scans to final delivery. Enter the consignment number to see the latest status and available tracking history.
GDEX delivery services
Pickup and drop-off
Shipments can be arranged for pickup or lodged at GDEX branches, drop-off points and other listed locations.
Online shipping with myGDEX
The myGDEX platform supports online consignment-note creation, shipment preparation, pickup arrangements and tracking.
Delivery notifications
GDEX provides tracking updates and delivery notifications as the shipment moves through its network.
GDEX consignment-number formats
The official tracking page accepts a 10-digit numeric consignment number, such as 1234567890, and MY-prefixed numbers followed by 11 digits, such as MY12345678901. Enter the complete number shown on your consignment note.
Understanding GDEX tracking statuses
- Pending physical shipment from Sender
- A consignment record exists, but GDEX has not yet recorded physical handoff from the sender.
- In Transit
- The shipment is moving through the GDEX network; the location column identifies the reported hub or station.
- Inbound to station
- A shipment scan shows arrival at a GDEX station or facility.
- Out for Delivery
- The shipment has been assigned for its delivery attempt.
- Delivered
- GDEX has recorded completion of delivery.
Track91 is an independent tracking service. Visit GDEX's official website for carrier support and service information.
GDEX Customer Care
For delivery issues, keep your tracking number handy and contact GDEX directly. For order-related questions, contact the seller or marketplace you purchased from first.
GDEX Support
Frequently Asked Questions
Answers to the most common queries about GDEX tracking, delays, and deliveries.
How do I track a GDEX parcel?
Enter the consignment number from your GDEX consignment note or shipment message. Track91 checks the public GDEX tracking page and displays the latest available status, scan time and location.
What does a GDEX tracking number look like?
GDEX accepts numeric consignment numbers, including 10-digit numbers, and MY-prefixed numbers followed by 11 digits. An illustrative MY-prefixed number is MY12345678901. Enter the full identifier exactly as printed.
How long does GDEX delivery take?
Delivery time depends on the origin, destination and service selected. International shipments may also depend on partner-carrier handoffs and customs processing. Use the dated GDEX scans and any estimate provided by the sender for shipment-specific progress.
Why is my GDEX tracking not updating?
Tracking may remain unchanged while a parcel travels between facilities or before a new scan is uploaded. If the status stays the same beyond the sender’s expected delivery window, contact the sender or GDEX with your consignment number.
What does Pending physical shipment from Sender mean?
GDEX has a consignment record, but the tracking page has not recorded physical handoff from the sender yet. Ask the sender when the parcel will be lodged or collected, then check again after the first scan.
What does In Transit mean on GDEX tracking?
In Transit means the shipment is progressing through the carrier network. A location such as a hub or station gives more context, but the status alone does not indicate that the parcel is out for delivery.
Can I track a GDEX parcel without a consignment number?
The public GDEX tracking page requires a GDEX tracking number or a customer reference number. If you do not have one, request the consignment note or shipment reference from the sender or online store.
Who should I contact about a delayed GDEX parcel?
For a delayed shipment, first contact the sender or store so they can confirm the service and open a trace if needed. GDEX lists customer support at +60 3 6419 5003 and [email protected].
Is Track91 affiliated with GDEX?
No. Track91 is an independent tracking service and is not affiliated with GDEX. Carrier operations, delivery decisions and shipment investigations are handled by GDEX and the sender.