Door-to-door parcels
A driver collects at the sender's address and the parcel is handed over at the recipient's. These bookings carry a door-to-door reference and begin with a collection scan rather than a drop-off.
Track91
Track The Courier Guy Shipments
The Courier Guy Tracking
Enter your The Courier Guy tracking number for live shipment status, real-time updates and delivery progress.
The Courier Guy tracking
Enter your tracking number
Get live shipment status and real-time tracking updates.
How to Track Your The Courier Guy Shipment
Three quick steps - free, no login required.
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1
Find your waybill number
Check the SMS, email, or order page from your seller or courier. The Courier Guy formats accepted here include A two-letter product label and six characters, e.g. DD123456, LD123456 or LL123456, or a five to six character waybill, e.g. AB12CD.
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2
Enter it above
Type or paste the waybill number into the search box at the top of this page and hit track.
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3
Get live shipment status
Track real-time shipment updates, recorded events and delivery estimates supplied by the carrier. Check the event timestamps; results may be cached between updates.
South African courier and locker network
The Courier Guy Tracking
The Courier Guy is a South African courier carrying parcels and documents between the major centres and out to the regional towns, through a network of its own depots and line-haul hubs. Alongside ordinary door-to-door collections it runs a large estate of self-service parcel lockers, so the same parcel can begin in a locker and end at an address, or never see a doorstep at all.
Track91 reads the shipment the carrier publishes for your reference and lays the scans out newest first, each with the hub it was filed at and the message the carrier attached to it. Use the latest scan and the published delivery window together: one says where the parcel has reached, the other what the carrier still expects. The Courier Guy official tracking.
The Courier Guy Services
Which service a shipment was booked on shapes the journey you see in the timeline. Availability, cut-off times and surcharges should be confirmed with The Courier Guy or with the sender.
Parcel lockers
Self-service lockers for sending and collecting around the clock. A locker leg shows as a drop-off or as a collection PIN rather than a signature, and the parcel is held for a limited time.
Express and overnight
Priority services between the major centres, collected one working day and delivered the next. The timeline on these runs short: a collection, one hub pair and a delivery round.
Economy and regional road
Cheaper lanes that move on scheduled line hauls between hubs. Expect more hub scans and a longer gap between them, especially on parcels routed out to the smaller towns.
E-commerce and returns
Collections booked by online stores and marketplaces, and the return legs back to them. A return shows as its own journey, usually ending at a hub rather than at your address.
Cross-border
Shipments beyond South Africa's borders pass through customs before re-entering a delivery network, so a customs or duty scan can sit in the middle of the timeline.
The Courier Guy tracking number format
The carrier prints more than one reference on a shipment, and the tracking lookup answers on each of them. Type the one printed on your waybill or sent in your collection confirmation.
Product reference
DD123456 · LD123456 · LL123456
Two letters naming the product and six characters behind them. DD is door to door, LD locker to door and LL locker to locker. The carrier prints a dash between the two halves; you can type it with or without one.
Short waybill
AB12CD
Five or six letters and digits with no product label, which is what the portal shows for shipments booked through a business account. It is the carrier's own key for the shipment.
Parcel reference
TCG123456789T
One reference per piece in a shipment, printed on each parcel label. It resolves to the shipment the piece belongs to, so the timeline you see is the whole journey rather than one box.
What will not work
An order number from a shop, an invoice number or a courier quote number are not tracking references and the carrier cannot resolve them. Ask the sender for the waybill if you only have an order confirmation.
Expected delivery times
| Lane | Typical transit |
|---|---|
| Within one city, express | Same or next working day |
| Between the major centres, express | Overnight on a next-day service |
| Between the major centres, economy | Two to four working days |
| Regional and outlying towns | Three to five working days |
| Locker to locker | One to four working days, plus the time the parcel waits to be collected |
Indicative only. The carrier publishes a delivery window per shipment, which Track91 shows as an expected event while the parcel is still moving.
The Courier Guy tracking status glossary
- Submitted
- The booking exists and the carrier has its data. Nothing has been collected yet.
- Collection assigned
- A driver is on the collection, or a locker drop-off is expected. The parcel has still not moved.
- Collection failed attempt
- A collection round came back empty-handed: nothing ready, premises closed or paperwork missing. It is an attempt, not a movement.
- Collected
- The parcel is in the carrier's hands, taken from the sender's address or out of the locker it was dropped into.
- At hub and in transit
- The parcel is being sorted at a depot or railed between two of them. An outbound message names the hub it is heading for; an inbound one names where it has arrived.
- At destination hub
- The parcel has reached the depot that will put it on a delivery van. A delivery round usually follows within a day or two.
- Out for delivery
- The parcel is on a van for your address today. The driver may send a message shortly before arriving.
- Ready for pickup and in locker
- The parcel is waiting at a locker or counter for you to fetch it, against the PIN the carrier sent. It is not a delivery until somebody collects it.
- Delivered
- The handover is done, confirmed by a signature, by a delivery PIN or by a proof-of-delivery capture.
- Cancelled
- The booking is closed and the carrier will not collect against it. It completes nothing, and usually follows a run of failed collection attempts.
- Returned to sender
- The parcel could not be delivered or collected in time and has gone back. Ask the sender what they want done with it next.
Understanding these updates
Track91 provides live shipment status and real-time tracking updates through its carrier integrations. Results may be cached between updates, so check the carrier event timestamps when comparing progress. Track91 is independent of The Courier Guy. For delivery instructions or help with a missing parcel, use the carrier's official support.
- Tracking number or order ID?
- Tracking not updating: checks and next steps
- Delivery attempts, missing deliveries and returns
Official references
Guide reviewed: .
The Courier Guy Support
Frequently Asked Questions
Help with The Courier Guy tracking, delays and deliveries. Select a question to read the answer.
How do I track a The Courier Guy parcel?
Enter the waybill or product reference from your waybill, collection confirmation or the sender's dispatch email in the tracking field on Track91. The newest hub scan appears first with the dated history below it. The reference is the only thing the carrier answers on, so an order number from a shop will not return a parcel.
What does a DD, LD or LL reference mean on The Courier Guy tracking?
The two letters name the product the parcel was booked on. DD is door to door, collected at an address and delivered to one. LD is locker to door, dropped into a locker and delivered to an address. LL is locker to locker. For example DD123456 is a door-to-door booking.
What is The Courier Guy tracking number format?
A product reference is a two-letter label and six characters, printed with a dash, for example DD123456. The carrier also issues a shorter five or six character waybill, such as AB12CD, and a longer parcel reference for each piece. Type the reference exactly as printed, including every digit and letter.
How long does The Courier Guy take to deliver?
It depends on the service booked and the lane. Express services run overnight between the major centres, while economy and regional services usually take two to four working days. The carrier publishes a delivery window on parcels that are still moving, and Track91 shows the end of that window as an expected event.
Why is my The Courier Guy tracking not updating?
Each update depends on a new scan being filed against the shipment. A booking can sit for days before a driver collects it, and a long line haul between two hubs passes with no scan in between. Compare the last scan time against the published delivery window before raising a query.
What do the hub codes like JNB and CPT mean on the timeline?
They are the carrier's own codes for the depots and hubs a parcel is sorted through. JNB is the Johannesburg hub and CPT the Cape Town one. A message such as outbound to a hub means the parcel left on a line haul, and inbound means it arrived there. Track91 shows the code on every scan.
What does collection failed attempt mean on The Courier Guy tracking?
A driver went to collect the parcel and came back without it, often because nothing was ready, the premises were closed or paperwork was missing. It is an attempt, not a movement, so the parcel has not started its journey. Repeated failures usually end with the booking being cancelled.
My The Courier Guy booking says cancelled. What now?
A cancelled booking is closed and the carrier will not collect against it. Nothing on the timeline after a cancellation means the parcel moved or was delivered. Contact the sender to have the shipment booked again, and ask them what stopped the collection, which the last failed attempt usually names.
How do I collect a The Courier Guy parcel from a locker?
When the timeline shows the parcel is in a locker or ready for pickup, the carrier sends a collection PIN to the recipient. Take that PIN to the locker and enter it on the screen to open the door. Parcels are held for a limited time before being returned, so collect as soon as the scan appears.
Can I track The Courier Guy without a waybill number?
Not on Track91. The lookup needs a waybill or product reference, because that is the only identifier the carrier's tracking service resolves. Check your collection confirmation, the sender's dispatch email or your order history. A recipient name, street address or phone number cannot be used instead.
Who do I contact about a delayed or missing The Courier Guy parcel?
Contact The Courier Guy through its official support channel, or ask the sender to open a query using the reference. Have the last scan, the hub it was filed at and the published delivery window ready. The sender holds the shipping contract, so a claim for a lost or damaged parcel usually has to come from them.
Is Track91 affiliated with The Courier Guy?
No. Track91 is an independent tracking service and is not affiliated with The Courier Guy. It shows the shipment information the carrier publishes for a reference, for convenience. Collections, redirections, locker arrangements, quotes and claims must be handled by The Courier Guy or by the sender.