Palletways Support
Frequently Asked Questions
Answers to the most common queries about
Palletways tracking, delays, and deliveries.
How do I track my Palletways shipment?
Enter your 11-digit Palletways tracking ID into the Track91 search bar and click Track. Track91 queries the Palletways network directly to display your consignment status, due delivery date, pallet count, and weight details.
What does a Palletways tracking ID look like?
A Palletways tracking ID consists of an 11-digit numeric number, such as 60012345678. You can find this reference on your shipping booking confirmation, consignment note, or email dispatch notification.
How long does Palletways take to deliver pallets?
Domestic deliveries across the UK and domestic European networks typically take 24 hours for premium express service and 48 to 72 hours for economy shipping. Cross-border European linehaul freight generally takes 2 to 5 business days.
What does Job Complete mean on Palletways tracking?
The Job Complete status indicates that your pallet consignment has reached its final destination depot, been unloaded, and successfully delivered to the recipient with an electronic proof of delivery signature.
What should I do if my Palletways tracking status is not updating?
Pallet scans are recorded as freight moves through regional sortation hubs and destination depots. If your status has not updated within 24 hours, confirm the 11-digit tracking ID with the sender or contact the local Palletways member depot.
Can I track a Palletways pallet without a tracking ID?
You need an official 11-digit Palletways tracking ID or consignment number to track your shipment. If you do not have this reference, contact the merchant, supplier, or freight forwarder who dispatched the consignment.
What should I do if my Palletways consignment is held or delayed?
If your tracking indicates Discrepancy or Held, it usually means the delivering depot needs address clarification, access confirmation, or specialized unloading equipment like a tail-lift. Contact Palletways customer service or your supplier promptly.
Is Track91 affiliated with Palletways?
No, Track91 is an independent multi-carrier shipment tracking tool. We are not officially affiliated with Palletways Group Limited or Imperial Logistics.