Enter your Colisweb tracking number for live shipment status, real-time updates and delivery progress.
Colisweb tracking
Get live shipment status and real-time tracking updates.
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Check the SMS, email, or order page from your seller or courier. Colisweb formats accepted here include 8 digits, e.g. 12345678.
Type or paste the delivery number into the search box at the top of this page and hit track.
Track real-time shipment updates, recorded events and delivery estimates supplied by the carrier. Check the event timestamps; results may be cached between updates.
Colisweb is a French last-mile network built around the appointment rather than the parcel. Founded in Lille in 2013, it delivers the bulky goods that will not go through a sorting hub - sofas, appliances, televisions, building supplies - on behalf of retailers, in a two-hour window the customer picks at checkout.
Because the promise is a slot rather than a route, a Colisweb record looks different from a parcel tracking page: it carries the retailer's name, the booked window and a short set of milestones, with no scan locations, weight or dimensions anywhere in it. Track91 shows exactly those, keeps Colisweb's own French wording, and marks the booked window as expected rather than as something that has already happened.
What Colisweb carries, and how each service reaches the customer.
The core service: the customer chooses a two-hour window when ordering, and a crew arrives inside it. Slots can be same day in the larger French cities and a few days out elsewhere, and the appointment, not a transit time, is what Colisweb commits to.
Furniture, white goods and large screens delivered by a two-person crew that can carry an item upstairs and into the room it belongs in. These are the deliveries ordinary parcel networks refuse, and they are why the appointment matters.
Colisweb collects from the retailer's own shop or regional warehouse rather than from a depot of its own, which is why the first milestone on a delivery is a collection from the retailer and not a hand-in at a counter.
Colisweb plugs into the retailer's checkout so the available slots appear while the customer is still buying. The delivery is therefore booked in the retailer's name, and the retailer is who to contact about the order itself.
Many retailers sell fitting of the appliance and removal of the old one alongside the slot. These are arranged with the retailer and do not appear as separate steps on the tracking record, which reports the delivery itself.
A slot can be moved through the link in Colisweb's own message. While a reschedule is being arranged Colisweb stops publishing a window, so the tracking page shows the delivery's step without a time rather than a promise it is no longer keeping.
Colisweb identifies a delivery, not a parcel, and the number reflects that.
12345678
Eight bare digits are not a format any carrier owns - Mondial Relay, Heppner and others issue numbers of the same shape - so Track91 never guesses Colisweb from the number alone. It checks that Colisweb echoes back the number you asked about before believing the record, and treats anything else as not found.
The booked window is the commitment; everything else follows from it.
Delivery happens inside the window chosen at checkout, not at some point during the day. Track91 shows it on French time, marked as expected, and stops showing it once the delivery is finished or called off.
Available in the main French urban areas where Colisweb holds the most capacity, and offered at checkout only when the retailer has the goods ready to be collected.
Usual outside the big cities and for items the retailer has to bring in first. The delivery sits confirmed with nothing to report until the day the crew collects, which is normal rather than a sign of a delay.
A delivery that could not be completed is rebooked into a new window with the retailer, or the goods go back to it. Colisweb publishes no new slot until the rescheduling is settled.
Colisweb reports one step per delivery, in its own French wording.
The slot is booked and accepted and nothing has moved yet. The goods are still with the retailer, and this is where a delivery booked for a later date sits until the day the crew is due to collect it.
Colisweb has collected the goods from the retailer's shop or warehouse and they are now in its hands. On a same-day slot this and the delivery itself can be hours apart.
The crew is on the round and your window is running. Somebody needs to be at the address to take the item in, since these are deliveries that cannot be left at a door or with a neighbour.
The goods were handed over and the delivery is closed. The booked window stops being shown at this point, because a slot that has been kept is no longer something to expect.
The first means the crew reached the address and left with the goods, usually because nobody was there or the item could not be got in. The second means Colisweb has marked the delivery as one it cannot carry out at all.
Cancelled means the delivery was called off, by the retailer or by the customer, before it happened. Returned means the goods have gone back to the retailer, which is where an order ends after repeated failed appointments.
Written by the Track91 team from Colisweb's published information; some details are still being verified. Track91 is independent of Colisweb. Report a correction.
Colisweb Support
Help with Colisweb tracking, delays and deliveries. Select a question to read the answer.
Enter the 8-digit delivery number from the text message or email Colisweb sent you, such as 12345678, in the tracking box on this page. Track91 asks Colisweb for that delivery and shows its current step, the retailer it came from and the booked two-hour slot, newest first.
It is eight plain digits with no letters, such as 12345678. Colisweb sends it in the confirmation message when your slot is booked, and the retailer usually repeats it in its own order emails. Longer all-digit references exist for some retailers, and the same lookup answers those too.
Colisweb schedules appointed deliveries of bulky goods rather than moving parcels through sorting hubs, so a record is a delivery with a booked window and a few milestones. It publishes no scan locations at all, which is why the timeline is short and carries no places.
Colisweb works to an appointment rather than a transit time. Depending on the retailer and your area, the slot you pick can be the same day, the next day or several days out, and the delivery happens inside a two-hour window on that day rather than at any point during it.
It means the driver is out on the round with your goods and your two-hour slot is in progress or about to start. It is the last step before delivery, and Colisweb usually contacts you by text or phone shortly beforehand so that someone is there to take the items in.
Colisweb has marked the delivery as one it cannot carry out. It usually means nobody could be reached, access to the address did not allow the item in, or the goods were not available for collection. Contact the retailer you ordered from, since the booking is made in its name.
Colisweb records only a handful of milestones for a delivery: confirmation, collection from the retailer and delivery itself. Between them there is nothing to report, so a booked delivery can sit unchanged for days and still be perfectly on schedule for its slot.
Rescheduling is handled through the link in the message Colisweb sent you, or through the retailer you ordered from. While a reschedule is under way Colisweb stops showing a slot, so Track91 hides the old window rather than displaying a time that is no longer being kept.
No. Colisweb only answers a delivery number, so you need the one from its confirmation message. If you cannot find it, ask the retailer you ordered from, since the delivery was booked under its account and it can look the number up for you.
Check which step the delivery is on and whether a slot is still shown. If the slot has passed with no delivery step, contact the retailer that sold you the goods first, because Colisweb is working for that retailer and will take instructions about your order from it.
No. Track91 is an independent delivery tracking service with no affiliation to Colisweb or to the retailers it delivers for. We read Colisweb own public tracking lookup and present the result in one timeline. For rescheduling, claims and refunds you need to contact Colisweb or the retailer directly.