Marketplace fulfilment
Stock is held in an EWE warehouse and picked when an order arrives, which is why the first scan a buyer sees is an order created at a depot rather than a collection from a sender's address.
Track91
Track EWE Group Shipments
EWE Group Tracking
Enter your EWE Group tracking number for live shipment status, real-time updates and delivery progress.
EWE Group tracking
Enter your tracking number
Get live shipment status and real-time tracking updates.
How to Track Your EWE Group Shipment
Three quick steps - free, no login required.
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1
Find your parcel number
Check the SMS, email, or order page from your seller or courier. EWE Group formats accepted here include AMZ and 10 digits, e.g. AMZ1234567890, EMC and 11 digits, e.g. EMC12345678901, or an article number of EMA and 10 digits, e.g. EMA1234567890.
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2
Enter it above
Type or paste the parcel number into the search box at the top of this page and hit track.
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3
Get live shipment status
Track real-time shipment updates, recorded events and delivery estimates supplied by the carrier. Check the event timestamps; results may be cached between updates.
Australian e-commerce warehousing and delivery
EWE Group Tracking
EWE Group is a Sydney-headquartered logistics company that warehouses and delivers e-commerce parcels across Australia for marketplaces and online sellers, Amazon, eBay, SHEIN and Temu among them. eMetro is its own delivery arm, and its warehouses in the capital cities both sort and dispatch, so a parcel is often delivered by the same operator that stored it.
Track91 reads the shipment EWE publishes for your number and lays the scans out newest first. EWE runs two trackers over one database, and Track91 asks both: the parcel tracker, which stamps every scan with a code, an offset and the suburb, and then the consignment lookup its own tracking page uses. EWE official tracking.
EWE Group Services
What a parcel was booked on shapes the journey the timeline shows. Service availability, cut-off times and pricing should be confirmed with EWE or with the seller you bought from.
Last-mile delivery by eMetro
eMetro collects consignments from the warehouse, assigns them to a delivery run and delivers them. Its scans are the shorter wordings in the timeline: assigned, pending on delivery, on delivery.
Multi-article consignments
A business delivery can be one consignment of several articles, each with its own number. Either number returns the consignment's history, because EWE finds the consignment from any article in it.
Proof of delivery
EWE records a photo at the door a moment after the delivery scan. Track91 shows that a delivery was recorded but publishes no photo, no coordinates and no driver name, since each identifies a person.
EWE Tracking Number Format
Three shapes reach EWE's trackers. The prefix names the sales channel the order came through, not the carrier, so copy the number exactly as the delivery notification or the label prints it.
Marketplace parcel number
AMZ1234567890
AMZ and ten digits, thirteen characters in all. This is the number EWE's parcel tracker answers with full scan codes, offsets and suburbs.
eMetro consignment number
EMC12345678901
EMC and eleven digits. A consignment groups the articles of one delivery, and the tracking page's lookup answers it with the eMetro wordings rather than codes.
Article number
EMA1234567890
EMA and ten digits, naming one carton inside a consignment. Track91 keeps the number you typed and records the consignment number it resolved to beside it.
Older waybills
E123456789E
EWE's earlier tracking page took a waybill of E, nine digits and E. Such a number is still accepted and asked for, though consignments that old have usually dropped out of the trackers.
EWE Delivery Timelines
From the warehouse scan
The warehouse scan itself promises delivery within three working days. A metropolitan parcel often leaves the warehouse on the driver's round the next morning and is delivered that day.
Consignments and regional lanes
A consignment can be assigned to a delivery run days before the run goes out, and regional and interstate addresses add further days. EWE publishes no estimated delivery date through either tracker, so the latest scan is the best guide.
EWE Tracking Status Glossary
EWE files two vocabularies against one parcel: the prose of its own delivery system, which names the depot or warehouse, and eMetro's short wordings. Both appear in the timeline exactly as EWE writes them.
- Order created by …
- EWE has the order and a depot is to collect the parcel. The wording names the depot, so it changes from city to city. Nothing has moved yet.
- Parcel arrived at warehouse …
- The first scan inside an EWE warehouse: the parcel is now in the network, and the wording names the warehouse holding it along with the three-working-day promise.
- Parcel has left warehouse …
- Out for delivery. The parcel is on the vehicle of the driver who will deliver it. EWE names that driver in the wording; Track91 removes the name before storing the scan.
- Package processed at warehouse
- The first scan of an eMetro consignment, filed as it is sorted. Pick-up by eMetro follows when the consignment leaves the warehouse with the delivery arm.
- Assigned and Pending On Delivery
- Assigned puts the consignment on a delivery run, sometimes days ahead. Pending On Delivery means it has been loaded, usually under an hour before the run leaves.
- On Delivery and Delivered
- On Delivery is the eMetro round in progress; Delivered closes it. The delivery system files the same handover twice, once as the signing scan and once with its proof photo.
- Fully Complete
- eMetro closing a delivered consignment, hours after the event. It moves nothing, so the delivery time shown stays that of the delivery scan itself.
- Scan times and time zones
- Australia spans several offsets and only some states keep daylight saving. Each scan is read in the zone its own state supports, and where EWE names none, no zone is shown rather than a guessed one.
Sources for this guide
Written by the Track91 team from EWE Group's published information; some details are still being verified. Last reviewed . Track91 is independent of EWE Group. Report a correction.
General tracking guides
EWE Group Support
Frequently Asked Questions
Help with EWE Group tracking, delays and deliveries. Select a question to read the answer.
How do I track an EWE parcel?
Enter your EWE parcel number in the tracking field on Track91. The newest scan appears first with the dated history below it. EWE runs two trackers over one database, so Track91 asks both: the parcel tracker first, then the consignment lookup its own tracking page uses.
What is the EWE tracking number format?
Marketplace parcels carry AMZ followed by ten digits, for example AMZ1234567890. An eMetro consignment is EMC followed by eleven digits, for example EMC12345678901, and each article inside it is EMA followed by ten digits. Copy every character, keeping the leading zeros.
Can I track an EWE consignment with an article number?
Yes. EWE finds a consignment by any of the article numbers inside it, so an EMA number returns the whole consignment history. Track91 keeps the number you searched for and records the consignment number it resolved to, so both references stay visible for the same delivery.
Who is EWE and why is it delivering my Amazon parcel?
EWE Group is an Australian logistics company that warehouses and delivers e-commerce parcels for marketplaces including Amazon, eBay, SHEIN and Temu. eMetro is its own delivery arm. A parcel number beginning with AMZ names the sales channel the order came through, not Amazon itself.
How long does EWE take to deliver in Australia?
The warehouse scan usually promises delivery within three working days, and a metropolitan parcel often goes out the next business day. Interstate and regional addresses take longer. EWE publishes no estimated delivery date through its trackers, so read the latest scan rather than an estimate.
Why is my EWE tracking not updating?
Each update needs a new scan filed against the parcel. An order can sit for a day between being created at a depot and arriving at the warehouse, and a consignment assigned to a delivery run may wait days before the run goes out. No scan is filed in between.
What does Parcel arrived at warehouse mean on EWE tracking?
It means the parcel has reached an EWE warehouse and is now in its network, and the wording names the warehouse that scanned it. The next update is normally the parcel leaving that warehouse with the driver who delivers it, which EWE files as an out-for-delivery scan.
What does Fully Complete mean on EWE tracking?
Fully Complete is eMetro closing a consignment some hours after it was delivered. It moves nothing and adds no new stage, so Track91 keeps the delivery time from the delivery scan itself rather than from the closure filed later that night.
Why does an EWE scan show a suburb but no street address?
EWE publishes the suburb and state a scan was filed in, and Track91 shows that. The postcode, the delivery coordinates, the proof-of-delivery photo and the driver name that appear in the raw reply are deliberately not published, because they identify a person or an address.
My EWE parcel is late or missing. Who do I contact?
Contact the seller or marketplace you bought from first, since they hold the shipping contract with EWE. Have the parcel number and the time of the last scan ready. For a marketplace parcel, the delivery notification normally names the support channel to use.
Why can I not search EWE automatically by my tracking number?
The AMZ, EMC and EMA prefixes name the sales channel and the tracking software EWE shares with another Australian carrier, so no shape is EWE alone. Track91 therefore never guesses EWE from a number: choose EWE yourself, and the lookup runs against its own trackers.
Is Track91 affiliated with EWE Group?
No. Track91 is an independent tracking service and is not affiliated with EWE Group or eMetro. It shows the shipment information EWE publishes for a parcel number, for convenience. Redirections, redeliveries, claims and pickup arrangements have to be handled by EWE or by the sender.